A handover that feels premium, earns trust, and leads to better reviews.
Customers rarely review a rushed handover. Thank You Enjoy car handover packs give your team a moment customers remember, and a natural reason to leave a review.
Better handovers lead to better reviews and more repeat business
What this improves
- More Google reviews, without forcing it Creates a natural moment to ask, without the cringe.
- Trust at the handover point Reinforces that the dealership genuinely looked after them.
- Repeat visits and referrals Leaves a better final impression, which is what people remember.
You can get everything right and still lose the review in the last five minutes.
Customers don’t review the car. They review how they felt driving away.
Thank You Enjoy makes that feeling happen at every handover, for every customer.
Watch the handover moment
What’s inside every car handover pack
Every car handover pack includes these nine essentials. The exact products change from pack to pack, so every customer gets something a little different, and the seasonal item changes through the year.
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Pack of wipes
Handy for spills and sticky fingers, and keeps the new car showroom fresh.
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Air freshener
Keeps that new car smell going for longer.
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Screen cloth
Keeps the touchscreen and phone free of smudges.
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Pack of sweets
A little treat for the drive home.
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Where the reviews come from
The review shortcut
Right on the lid, next to your logo: a unique QR code that takes customers straight to your Google reviews. No searching, no hassle, just five stars while they’re still buzzing.
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Snack
Something tasty to keep them going on the first drive.
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Two drinks
Refreshments for the first journey in their new car.
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Kids’ toy
Keeps little passengers happy and wins over the whole family.
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Seasonal
Changes through the year, like an ice scraper for frosty winter mornings.
What dealerships notice
You are not buying “a nice box”. You are buying a repeatable standard that helps protect your reputation, support your team, and lift the quality of feedback customers leave behind.
Hear it from dealers
We were introduced to Mussay at a dealer conference. Customer feedback on the packs has been superb. The theatre of the boxed keys is normally the reserve of high end franchises, yet our customers comment on the handwritten card and overall presentation of the box. Mussay have been fantastic to deal with, keep in regular contact with the dealership and are evidently keen to deliver a great customer experience.
Questions dealers ask
What is a car handover pack?
A gift pack your team hands to customers when they collect their car. It turns the handover into a moment they remember, and gives them a natural reason to leave a review.
What’s inside a Thank You Enjoy pack?
Nine essentials: wipes, an air freshener, a screen cloth, sweets, a snack, two drinks, a kids’ toy and a seasonal item (like an ice scraper in winter). The box itself carries your logo and a unique QR code on the lid that takes customers straight to your Google reviews.
Do the contents change?
Yes. The exact products vary from pack to pack, so customers get something a little different, and the seasonal item changes through the year.
How does it help us get more Google reviews?
Customers are most likely to leave a review when they’re happiest, at the moment they drive away. The QR code makes leaving one quick and easy, with no searching for your business on Google.
Is it allowed to ask customers for reviews like this?
Yes. Google allows businesses to ask customers for reviews, as long as they ask for honest feedback rather than only positive reviews. The QR code simply opens your review page, and the customer chooses their rating.
Does it work for dealer groups with several sites?
Yes. Every site delivers the same consistent handover, which keeps review quality steady across the group.
Can the packs carry our dealership’s branding?
Yes. Your logo goes on the lid of the box, alongside the unique QR code that takes customers to your Google reviews.
Can we try it before committing?
Yes. Start with a small paid trial run, see how customers react at handover, then we’ll talk through options for your volume. Request a trial below.
Request a trial
If you are trying to improve Google reviews, tighten up handovers, and keep standards consistent across the team, the best way to judge whether this fits is to try it with real customers. Start with a small trial run of car handover packs, see the reaction at handover, then we will follow up with simple options based on your branding and volume, with no awkward pressure.
A small run of Thank You Enjoy car handover packs to use at real handovers, so your team can see the finish, the presentation, and how customers respond, plus a short follow-up to talk through branding options and rollout.
If you are part of a dealer group, include the number of sites in the form so we can share the simplest way to keep everything consistent across locations.
You’ll be talking to Annabelle
Annabelle is part of the Mussay team and is often the first person dealers speak to. She’ll help set up your trial and answer any questions along the way.
Prefer a chat? Call 020 3011 0211Privacy note: We will only use your details to set up your trial and follow up with the relevant options. If you are busy, tell us the best time to call and we will keep it simple.